When the builder didn't pay our bill, Aqua America cut off our water service. The Company is not under any obligation - and expressly disclaims any such obligation - to update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Nowhere else to buy water. I called them back they told me it takes 24hr to process. Bryn Mawr, PA 19010. They said, ""well, we need proof of your closing to know when you were responsible for the water at this property."" The Company can give no assurance that any actual or future results or events discussed in these statements will be achieved. No apology or appeasement for customers, for something I would consider a big mistake and now an economic burden. Director of Asset Management & Field Services at Aqua America. What a crock of crap! Trust me she will talk to you and take care of things for you. But the contractor keeps calling saying that I did not post payment. The new website will be live on Feb. 3. My water tastes like rust. Good luck everyone. Hi/Low, RealFeel®, precip, radar, & everything you need to be ready for the day, commute, and weekend! Or doesn't care whether it works or not. Please contact the business for updated hours/services due to the COVID-19 advisory. Aqua America, Inc. Bryn Mawr, PA. Senior Hydraulic Engineer / Project Engineer II. First of all, I am not clear why we don't use Lake Michigan water. Aqua America is the second-largest publicly traded water utility based in the U.S. and serves over 3 million people in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia. Essential Utilities (formerly known as Aqua America) is a utility company that has stakes in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia The company provides drinking water and wastewater treatment infrastructure and services. Customer service representative would not give me her name even though I asked for it. If i could change my water company i would but they are the only water company in this Delco area. I refuse to take this type of treatment laying down. Readers are cautioned that such forward-looking statements are subject to a variety of risks and uncertainties that could cause the company’s actual results to differ materially from the statements contained in this release. The Company’s headquarters will remain in Bryn Mawr, Pennsylvania, and Peoples will remain in Pittsburgh. No way to pay online or by credit card without being charged a fee. My average bill has been 800 gallons per month - yes, the usage seems outrageously low, but you have to understand that the number reflects only on a household of 1 with probably an occupancy of 1 week per month due to work. – Jesse & Susan Francis.” Now I pay $39 for 1 month and $15.00 is a customer fee. I have been able to strengthen my skills with my time management. Get the forecast for today, tonight & tomorrow's weather for Bryn Mawr, CA. I loose respect for those companies that provides basic needs services to people, they play God with people lives. My bill was paid and they could not 'find' the payment. Can't get an account balance and review of payments online either. Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. That is, if one can get into one's account to find that out. Aqua America, Inc. Bryn Mawr, PA. If that is so then why on earth is AQUA spending its effort and postage stamps in trying to promote sales for Home Services? Aqua America Inc is a medium-sized business with high revenue, that is well-established in its industry. See reviews, photos, directions, phone numbers and more for Aqua America locations in Bryn Mawr, PA. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. Repeating outages, boil water warnings, customer service representatives not contacting maintenance crews after repeated calls to service center, poor water flow, high billings for water, all add up to a pathetic company that really does not care about anything but milking the customer dry of money. In October 2018, Aqua announced it would acquire Peoples, a Pittsburgh based natural gas distribution company, in an all-cash transaction that reflects an enterprise value of $4.275 billion. But the billing center for posting payments is in Newark, NJ. They shut off my water for a past due bill of $126. These companies are located in Bryn Mawr Montgomery, Costa Mesa CA, Des Moines IA, Fraimingham MA, Lagrange KY, Lake Worth FL, New York NY, and St George UT. DeLost-Wylie, currently SVP, chief administrative officer and chief information officer at Peoples, will lead the implementation of enterprise application SAP across the entire corporate platform as SVP of business transformation. Don't waste your time calling them just file a complaint with the Water Utility Commission. Aqua America 762 W Lancaster Ave Bryn Mawr, PA Water & Sewage Companies Utility - MapQuest. Write A Review. Among the worst companies one has dealt with! If you have an option to pick another company I highly recommend it. What?!? More information will be available at www.essential.co. For Peoples customer service, please contact 800.764.0111. When we contacted them to get it started, they wouldn't work with us at all. Any forward-looking statements represent its views only as of today and should not be relied upon as representing its views as of any subsequent date. They made a billing error which resulted in my water being shut off. I live in Illinois. For more information regarding risks and uncertainties associated with The Company’s business, please refer to the Company’s annual, quarterly and other SEC filings. This means that we should have OPTIONS! Put in user name and password: get a rejection that these are wrong. Peoples is a natural gas provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. That's why they stay rich and the poor stay even poorer because they are sucking the life out of the poor. Search water rates in your area. Aqua America – founded 1886. Aqua America has the worst customer service I have seen. They wouldn't let us pay the builder's bill for our house or anything. There is no use talking with them, because they insist that their reading is correct! Updated: 03/08/2014. Find information about retirement plans, insurance benefits, paid time off, reviews, and more. They needed forms from the builder, etc. This company deserves a - 25 stars ! Justin Kauffman. Bryn Mawr, PA. Justin Kauffman. Courtesy of Aqua America Inc. With its acquisition of a Pennsylvania natural gas utility, Aqua America Inc. of Bryn Mawr says it will rename itself Essential Utilities Inc. in February 2020. Aqua won't send anyone out to check................so frustrating. They have been scheduled for the tests listed below each sample. Aqua America. In 2004, the parent corporation, still based in Bryn Mawr, Pa., changed its name from Philadelphia Suburban Corp. to Aqua America to announce its arrival on the national stage. Aqua America, Incorporated. Any more than AQUA is going to respond. “The team has gone through an extensive exercise to explore our purpose and promise for our customers and communities, employees and shareholders, and Essential captured the essence of what we aim to be for our stakeholders,” Franklin said. The utilities provider can be reached via phone at 610-527-8000 or via email at investorrelations@aquaamerica.com. Thanks Aqua. Of course there is only one water provider so we're stuck with Aqua and just have to pay the bill. I HATE this company!!! 29 salaries for 27 jobs at Aqua America in Bryn Mawr, PA. Salaries posted anonymously by Aqua America employees in Bryn Mawr, PA. I called the emeregency answering service. This is over and above my usage cost and all the taxes. We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. I called the next day nothing, they can't even verify if it was received or not. Well from all the comments below, I am really looking forward to contacting customer service & most likely getting nowhere. Such forward-looking statements include, but are not limited to statements relating to the business and leadership team following the acquisition of Peoples. For Aqua media relations, please contact the communications expert in your area. Share it on your social network to get the word out! What a rip-off. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Learn More. Perhaps this can be a solution to those of you who are feeling trapped. Both operating company presidents will report to Fox, who noted, “Joe and Colleen are experienced leaders and utility professionals. Headquarters. According to Franklin, “Ruth has already led the successful implementation of SAP across the Peoples platform and I am confident that she has the leadership and technical skills to lead us through the transformative, company-wide project. If EVER another option becomes available I am ditching aqua like a used Kleenex. How is it that my city has allowed this out-of state company to monopolize our water supply. There are no immediate plans to rebrand these operating companies. In 1882, the neighboring Bryn Mawr Water Company sank an artisan well in … AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. Payment arrangements for past due balances to help low income customers clear up an account? Tell that to representative on the phone and the reaction is ""so what"" disinterest. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Second, shouldn't you tell people this is a requirement with the application. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted. Comments - Page 1 of 1 Page 8 of 15 pages They are well-prepared for these new assignments and we’re fortunate to have such strong and experienced executives to guide our utilities into this exciting phase of our combined companies’ history.”. The announcement comes after the Peoples acquisition received regulatory approval at the Pennsylvania Public Utility Commission’s January 16 meeting. Communications and Marketing In other words, ""pay us in advance for what you haven't used yet plus what you have used."" Their 'take it or leave it' attitude is plainly nauseating and it is absolutely unfair that there is not an alternative company that can provide better services. The operating companies will continue to function under their well-known Aqua and Peoples’ brand names, said chief executive Christopher Franklin. They claimed they sent one but bill that have said payment due date is August 3, 2015. Thankfully, I live in a state where the water is usually supplied by the local municipality. That I have to prove that it didn't and until Aqua tells them different, I have to pay. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. “Water and natural gas are vital services that play an important role in sustaining and enhancing life. They are just as rude and ignorant as the day representatives. They do not response to any complain. Service is in PA. Get directions, reviews and information for Aqua America in Bryn Mawr, PA. Aqua America. Now, Bucks County Water and Sewer is saying that I have to pay them $500, because that water went down the sewer. Nobody home for an entire month, how does your bill double? As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. On another note, anyone know a good well digger? DMLockwood@AquaAmerica.com, Richard Fox, executive vice president, chief operating officer, Christopher Luning, executive vice president, general counsel, Matthew Rhodes, executive vice president, strategy and corporate development, Daniel Schuller, executive vice president, chief financial officer, Ruth DeLost-Wylie, senior vice president, business transformation, Susan Haindl, senior vice president, chief administrative officer, Christina Kelly, senior vice president, chief human resources officer, Brian Dingerdissen, vice president, chief of staff, investor relations and communications, Kimberly Joyce, vice president, regulatory and government affairs. I received a threatening phone call from a private contractor telling me that I had an overdue payment, so I paid the balance. It is unfortunate that in Delaware County and the surrounding area that this is the only water company available. Aqua America Inc. - Bryn Mawr, PA. 762 W. Lancaster Avenue Bryn Mawr , PA 19010. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. Aqua America Salaries trends. Customer service: well, there isn't any. After reading our meter, Aqua America purposely used an estimated meter reading to hide the fact that there was a major underground water leak. BRYN MAWR, Pa. – Aqua America Inc., (NYSE: WTR) (“Aqua”) a regulated water and wastewater utility, today announced it will acquire Peoples in an all-cash transaction that reflects an enterprise value of $4.275 billion, which includes the assumption of approximately $1.3 billion of debt. Search 0 Aqua America, Inc. jobs in Bryn Mawr Pa at Ladders. Susan M. Francis of Ridley Park, $200: “Thank you for your good work! Monthly billing instead of quarterly billing. Actually i give them NO STARS. More paper and waste! ... For Aqua customer service, please contact 877.987.2782. Aqua America for the life of me i cannot figure out how i use145 gallons a water a day, i'm not home 5 out of 7 days , and i have no leaks Bryn Mawr Pennsylvania Print this Report Email this Report Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. My bill went from $24 to $960. A very expensive water company with many unnecessary fees. First, couldn't you call us to let us know this two days ago? Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. 2495 Boulevard Of The Generals, Norristown, PA. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Addr: Aqua Pennsylvania, Inc. 762 Lancaster Avenue Bryn Mawr, PA 19010-3489 Project Manager: Phone: Thomas.D.French (480) 778-1558 Attn: Phone: Chuck Hertz (610) 645-1145 The following samples were received from you on April 14, 2016 at 1248. The Company and Peoples are committed to continuing to provide exceptional service to their customers. I did as they requested the doctor filled out the paper and faxed right back to them. Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its Ohio subsidiary has completed the purchase of the … There are important factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements including the factors discussed in our Annual Report on Form 10-K and our Quarterly Reports on Form 10-Q, which is filed with the Securities and Exchange Commission. And three times out of five, calling the AQUA number gets one a message that the phone traffic is tied up and the call is never answered. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. I wish I could rate Aqua America with negative stars. Her tone of voice was extremely rude and did not give me any assurance of my request. Something funny is going on here. I used to pay $35 for 3 months. Essential provides water, wastewater and natural gas services throughout 10 states under the Aqua and Peoples brands. Join Ladders to find the latest Bryn Mawr Pa jobs in Aqua America, Inc. such as and get noticed by over 22,000 recruiters. My water was shut off before I even got the next bill. As much as they charge, it will pay off to drill a well in just a few years anyway! Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern. 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